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Since the new version 12 has a single password for the account and the Anti-theft settings, we will have to be sure that the person contacting us is indeed the owner of the device and the Dr.Web license.
In the support request:
Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.
2-12А, 3rd street Yamskogo polya, Moscow, Russia, 125040