Lists of frequently asked questions
Forget password for Dr.Web — how to reset?
How can I boot in Windows safe mode?
To enter the safe mode when your PC is booting, press F8 at the moment the computer vendor picture disappears, before Windows logo is displayed. If you can see the Windows logo then you failed to press the button in time. In this case, you need to wait for the Windows system login window to appear, shut down and reboot your PC.
If you managed to press F8 key in time, you will see the Windows boot menu on the screen.
Use arrow keys to select a boot mode you need, and press Enter.
How can I check and change the system date?
To check the date, roll the mouse cursor over the clock icon in the notification area. The system date will be displayed in the pop-up hint. To change the date, do the following: right-click on the clock icon in the notifications area and select Date/time settings in the open menu. In the next window, set the current date and press Ok.
How can I create a Windows XP system registry archive copy?
Press Start–>All programs–>Standard–>Service–>Data archving. The archiving window appears. Press Next, check the Archive files and parameters in the next window and press Next. In the next window, select Allow choosing objects to be archived and press Next. Now, open My computer in the left-hand part of the window, check System State box and press Next. Specify archive file save path and name. Verify the data displayed and press Ready. When the operation is completed, you may close the archiver window.
How can I enable the Scheduler?
Locate the C:\WINDOWS\inf\mstask.inf file right-click it and select Install item. During installation, you might need an OS installation disk. Your PC may need to reboot.
How can I export a registry tree?
press Start–>Run and enter the the following command in the open line
reg export "tree" file namewhere the “tree” is the registry tree you need to export (tree should be embraced with quotes);
file name is the file where the result will be saved.
For example, you need to export the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control tree into the C:\result.reg fileThe command will be as follows
reg export "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control" c:\result.reg
How can I know my Windows version?
Press Start–>Run and enter the winver command in the open line.
How can I reset Internet connection settings?
To reset Internet connection settings, press Start–>Run and enter the following command in the open line:
netsh winsock reset
And press Ok.
Note: to restore your previous settings, export the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 registry tree prior to reset.
I cannor launch an *.exe application. What am I to do?
If the system recovery is enabled on your PC then roll back the system to a checkpoint when this problem did not exist.
If this measure was useless or the system recovery is disabled then try to use a utility located at plstfix.exe.
The disk will not open after viruses have been cured. What am I to do?
Try to use a utility located at plstfix.exe
What is a ticket?
A ticket is a virtual document keeping technical support calls and dialogs between an engineer an user.
What is md5 and how can I get it?
It is a file checksum required to confirm data integrity and authenticity. To get the checksum, use the Hash program or visit forum.drweb.com/hash. When linking, select the file you need with the Browse button and press Compute. When the analysis is over, you will be provided with all the file information, including md5.
Why cannot I install to anti-viruses on one PC?
It is not allowed to install several anti-virus programs on one PC at a time — they will conflict with each other that may considerably slow down you PC or make it completely non-operational. If you have an anti-virus software already installed on your PC, but intend to install a new product from another vendor, then you need to remove the anti-virus program you have, prior to the installation.
If you wish to install another anti-virus program, you do it at your own risk, and become responsible for all the consequences because the consequences of such installation might be unpredictable including inability of your OS to boot as a result of two or more anti-viruses installed on your PC.