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When the firewall displays a message, it is notifying you that some program is trying to connect to the network (or, vice versa, is trying to connect to your system from the network). And it prompts you to decide what to do — to allow access or to block access.

In this case, you need to look at what program has been specified in this message, and if you recognise it, click on "Create rule" — “Allow all”.

To solve the network access problem:

  1. Right-click on the Dr.Web icon in the system tray.
  2. Click on the padlock icon and then on the gear icon (“Settings”).
  3. Select “Protection components” and then “Firewall”.
  4. In the tab, find the “Applications” header and the option “Application rules” below it. Click on “Change”.
  5. You will see a list of applications for which rules already exist. Find the ones with a red circle in front of them — your browser will most likely (but not definitely) be included in this list. Click twice on the red icon, and select “Allow all”.

To reset all the anti-virus settings (including the firewall’s):

  1. Right-click on the Dr.Web icon in the system tray.
  2. Click on the padlock icon and then on the gear icon (“Settings”).
  3. In the open tab, click the “Change” button; then click on “Reset settings”, and tap “OK” to confirm your choice.
  4. After the reset, the interface language will change to English, so you need to change it back to Russian. Click on “Main”, “Advanced”, and in the “Language” section, click on “English”. Select Russian from the list, and close the window.

You can also delete the Firewall. To do this, open the Control Panel, and then — “Add and Remove Programs”.

Folder names may vary for different versions of Windows and different viewing modes.

Find “Dr.Web Security Space” in the list, and click on “Change” → “Change components”. Then clear the checkbox next to the Firewall, and click on “Apply”. The component will be removed.

If the steps indicated above have not solved the problem, please contact our technical support service.

Right-click on the Dr.Web icon in the notification area. In the menu, hover over the Firewall item and in the drop-down list, select Settings. Click the Application tab.

To create an application rule, click Create. In the opened window, specify the path to the executable file for the program for which you are creating the rule, and select

  1. the rule type for launching network applications:
    • Allow — to allow the application to launch processes.
    • Block — to block the application from launching processes.
    • Not configured — to customize the selected firewall operating mode for this application.
  2. and the rule type for accessing network resources:
    • Allow all — the application will be permitted to access the network.
    • Block all — the application will be blocked from accessing the network.
    • Custom — access will be determined by the parameters specified.
    • Not configured — to customize the selected firewall operating mode for this application.

You do not need to configure rules manually if the firewall is operating in the training mode — it is easier to configure access for each application right from the firewall notification window when it attempts to connect to the network for the first time.

Dr.Web Firewall has four operating modes:

  • Allow unknown connections — all unknown connections are allowed. Protection is not active.
  • Training mode (create rules for known applications automatically) — learning mode. Rules for known applications are created automatically. The user will be prompted to choose what action to take with all unknown connections.
  • Interactive mode — learning mode. When the operating system or an application attempts to connect to a network, the firewall will prompt the user to choose an action.
  • Block unknown connections — all unknown connections will be blocked without prompting the user.

If you install a Dr.Web package that includes the firewall, you will be prompted to deactivate the Windows firewall. The Windows firewall must be disabled, doing otherwise will result in numerous conflicts that can cause errors or an OS crash.

Neither it is recommended to enable the Windows firewall while the Dr.Web firewall is working.

You can't disable automatic startup for the firewall with standard tools available in the system.. However, you can disable temporarily various anti-virus modules including the firewall at any moment. Right click on the Dr.Web icon in the system tray and select Firewall-> Disable in the context menu.

Note: If the Disable item is not available in the menu, switch to the Administrative mode.

Dr.Web Firewall in the real time mode creates rules for applications running in the system but are not on its list. Therefore, you must create rules for such applications when they attempt to connect to the network for the first time. A connection request is issued for specific ports and protocols utilized by the application. You can allow all the requested connections, a connection only for a specific protocol and port, or block the connection. Once the rule is created, the firewall handles requests according to the rule and no longer gives out messages regarding application's network activity to the user.

The predefined database contains rules for the most popular programs, as well as all Windows system services and applications. The database is updated on a regular basis.

For more information see the video tutorial on configuring the Dr.Web firewall.


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The Russian developer of Dr.Web anti-viruses

Doctor Web has been developing anti-virus software since 1992

Dr.Web is trusted by users around the world in 200+ countries

The company has delivered an anti-virus as a service since 2007

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2003 — 2019

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

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