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For those users who are just going to purchase protection for their Android gadgets, we recommend buying a subscription to Dr.Web Mobile Life in our online store.
Instructions on how to replace a product with Dr.Web Mobile Life:
If your order is not found automatically — contact our technical support service.
Use an email address that belongs to you to register your Dr.Web Mobile Life serial number.
Follow the link (or type антивирус.рф/подписка in the address bar), and you will be redirected to the page where you can register or sign in to your personal user area.
Enter your serial number.
Sign in to your Doctor Web account (if you do not have an account, you need to create one).
After registering, you will receive a confirmation email.
If, when registering, you created an account, it will contain the login and password used to access your account and your personal user account area.
Sign in to your personal area. In the My subscriptions section, download and install the Dr.Web software for Android.Watch video tutorial
Dr.Web Mobile Life does not involve the use of a key file, and no key file can possibly be obtained.
In 2019, in connection with recent changes in Google’s policy regarding the use of permissions for SMS messages and calls, Dr.Web Security Space for Android Life was removed from the Google Play Store. The policy changes have affected the anti-virus products of all anti-virus manufacturers. Some vendors have removed the above-mentioned functionality, and others are offering SMS filters as a separate commercial application. Doctor Web strongly rejects taking such a course of action and believes that restricting mobile device users throughout the world from using important Dr.Web anti-virus features is a critical blow to their security. In this connection, Doctor Web decided to replace licenses purchased through Google Play with Dr.Web subscription-based licenses acquired via the SCC. This will allow our customers to continue using the Call and SMS Filter and the Dr.Web Anti-theft.
If your order is not found automatically — contact Doctor Web's technical support service.
You do not need to enter the serial number directly in the Dr.Web product window.
If, before registering the serial number, you signed in to My Dr.Web Portal, you won't get an email because the information required to register your license is taken from your user profile on My Dr.Web Portal. To download the product distribution, follow the link (location on the site: the "Download" button in the top menu and then "Download subscription package").
Remove Dr.Web from your device and install Dr.Web again from the apk file, which can be downloaded in the My subscriptions section’s Download and install Dr.Web area.
You cannot apply a time-unlimited license to an already installed Dr.Web product with a different license type.
You must first remove Dr.Web from your device and install Dr.Web again from the apk file, which can be downloaded in the My subscriptions section’s Download and install Dr.Web area.
You cannot transfer a license that protects 1 device as per the licensing rules.
To transfer a license that protects 1-5 devices: