Lists of frequently asked questions

• If you need a license to protect only your mobile: select licenses here.
• If you need a license to protect your PC or Mac and your handheld: select licenses here.

Open the Dr.Web for Android application, and tap Menu (the three dots in the upper-right corner of the screen) → License → Renew license via Google Play. Open the link and pay for the license. When an attempt is made to renew a license that was not purchased on Google Play, the application will display an error message and another renewal method can then be selected.

• You don’t have your serial number, but you do have your registration email: :

  You can restore your serial number using the web form at https://support.drweb.ru/restore.

• You don’t have the email address you used to register your Dr.Web license, but you do have your serial number:

  If you know your previous email address, you can replace it with your new one using the web form at https://products.drweb.ru/register/change_email/.

• No serial number, no email access:

  Please contact our technical support service at https://support.drweb.com/support. You will need to attach copies of the following documents to your request.