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Lists of frequently asked questions

By default, virus database updates are downloaded automatically in the background. To update the databases manually, on the main application screen, tap “Menu” (the three dots in the upper-right corner of the screen), and select Virus databases and then Update.

Presently you can't update the anti-virus by copying virus databases onto a mobile device. To update the databases, use the built-in update module.

Note: an Internet connection is required for updating.

Information about the number of virus definitions in the databases and date of the last update is contained in the anti-virus statistics.

  1. On the main application screen, tap “Menu” (the three dots in the upper-right corner of the screen), and select Settings and then the section Virus database update;
  2. Select the Update over Wi-Fi checkbox, and by default, mobile networks will not be used to download updates. If no Wi-Fi networks are available, you will be prompted to use the mobile Internet.

Your device doesn’t have enough free space or your network connection is not stable. Remove unneeded applications from your device to free up space.

Most likely, you are using the mobile Internet and, at the moment, the quality of the network connection is low.

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The Russian developer of Dr.Web anti-viruses
Doctor Web has been developing anti-virus software since 1992
Dr.Web is trusted by users around the world in 200+ countries
The company has delivered an anti-virus as a service since 2007
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Dr.Web © Doctor Web
2003 — 2020

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

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