Lists of frequently asked questions
Why do I have to buy Dr.Web Security Space in order to file a decryption request? It costs a bit more than Dr.Web Anti-virus.
If your files are among those lucky 10% that can be decrypted, we'd like your data to stay secure from encryption ransomware in the future.
The proactive protection technologies for detecting and neutralising the latest and yet unknown threats, including encryption ransomware, are available in both products. However, the Data Loss Prevention module, which creates backups of files that are important to you and protects them, is only available in Dr.Web Security Space. That's why we recommend that you purchase a Dr.Web Security Space license. It costs just 10% more.