Lists of frequently asked questions
Updating
Updates are not downloading
- Make sure your Mac is connected to the Internet.
- If you use a proxy server, try to disable it and launch the update again. To start the update manually, select Update is required in the main Dr.Web window
- If the router is operating in “On-demand connection” mode, make sure that the connection is continuously active (maximum idle time is 0 minutes).
- Perhaps, the license has expired. To find out the license's validity period and purchase a new one, go to the License section of the main Dr.Web window .
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