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Ask us to investigate a virus-related computer incident (VCI)

Important! This is a paid service. Before submitting your request, please read the service description. The price of an investigation depends on its scope, which is determined after an initial assessment of the incident.

The malware-related incident investigation service is currently unavailable to individuals.

Requests are processed from 9:00 a.m. to 7:00 p.m. MSK (business days only).

Step 1. Description of the computer incident

Fields marked with * are mandatory.