Dr.Web — innovative anti-virus technologies. Comprehensive protection from Internet threats.

Important! This is a paid service. Before submitting your request, please read the service description. The price of an investigation depends on its scope, which is determined after an initial assessment of the incident.

The malware-related incident investigation service is currently unavailable to individuals.

Requests are processed from 9:00 a.m. to 7:00 p.m. MSK (business days only).

Ask us to investigate a virus-related computer incident (VCI)

Step 1. Description of the computer incident

Step 2. Customer application