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Product support lifecycle

Dr.Web Enterprise Security Suite

full support limited support basic support support ends
Dr.Web Enterprise Security Suite v.12 till 30.01.2024 till 30.01.2026 till 30.01.2027 from 01.02.2027
Dr.Web Enterprise Security Suite v.11 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web Enterprise Security Suite v.10 "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web Enterprise Security Suite v.6 "-" "-" "-" from 01.07.2019

Dr.Web Desktop Security Suite — protection for workstations

full support limited support basic support support ends
Dr.Web for Windows
Dr.Web Security Space — comprehensive protection
Dr.Web Security Space v.12 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web Security Space v.11.5 "-" till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web Security Space v.10 "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web Anti-virus for Windows
Dr.Web Anti-virus for Windows v.12.0 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web Anti-virus for Windows v.11.5 "-" till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web Anti-virus for Windows v.10 "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web KATANA Business Edition — a non-signature anti-virus
Dr.Web KATANA Business Edition — a non-signature anti-virus v.1.0 till 30.06.2021 till 30.06.2022 till 30.06.2023 from 01.07.2023
Dr.Web for macOS
Dr.Web for macOS v.11 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web for Linux
Dr.Web for Linux v.11.1 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web for MS-DOS, OS/2
Dr.Web for MS-DOS, OS/2 "-" "-" till 30.06.2022 from 01.07.2022

Dr.Web Server Security Suite — server protection

full support limited support basic support support ends
Dr.Web Anti-virus for Windows servers
Dr.Web Anti-virus for Windows servers v.12 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web Anti-virus for Windows servers v.11.5 "-" till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web Anti-virus for Windows servers v.10 "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web Anti-virus for UNIX file servers
Dr.Web Anti-virus for UNIX file servers v.11.1 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web Anti-virus for UNIX file servers v.10 "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web Anti-virus for UNIX file servers v.6 "-" "-" "-" from 01.07.2019
Dr.Web for macOS servers
Dr.Web for macOS servers v.11 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web Anti-virus for Novell® NetWare®
Dr.Web Anti-virus for Novell® NetWare® v.5 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025

Dr.Web Mail Security Suite — protection for email

full support limited support basic support support ends
Dr.Web for UNIX mail servers
Dr.Web for UNIX mail servers v.11.1 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web for UNIX mail servers v.6 "-" "-" till 31.12.2019 from 01.01.2020
Dr.Web for Microsoft Exchange Server
Dr.Web for Microsoft Exchange Server v.12 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web for Microsoft Exchange Server v.11.5 "-" till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web for Microsoft Exchange Server v.10 "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web for Microsoft Exchange Server v.6 "-" "-" till 31.12.2019 from 01.01.2020
Dr.Web for Kerio
Dr.Web for Kerio Connect v.11 (Linux) till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web for Kerio MailServer v.6 (Windows) "-" "-" till 31.12.2019 from 01.01.2020
Dr.Web for Kerio MailServer v.6 (Linux) "-" "-" till 31.12.2019 from 01.01.2020
Dr.Web Anti-virus for Novell® NetWare®
Dr.Web Anti-virus for Novell® NetWare® v.5 "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web for Lotus
Dr.Web for IBM Lotus Domino for Windows v.12 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web for IBM Lotus Domino for Windows v.11 "-" till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web for IBM Lotus Domino for Linux v.6 "-" "-" till 31.12.2019 from 01.01.2020

Dr.Web Gateway Security Suite — Internet gateway protection

full support limited support basic support support ends
Dr.Web for Internet gateways UNIX
Dr.Web for Internet gateways UNIX v.11.1 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web for Internet gateways UNIX v.6 "-" "-" "-" from 01.07.2019
Dr.Web for Kerio Linux
Dr.Web for Kerio Control v.11 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web for Kerio Control v.9.0 "-" till 30.06.2021 till 30.06.2022 from 01.07.2022
Dr.Web for Kerio Windows
Dr.Web for Kerio WinRoute v.6 "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web for MIMEsweeper
Dr.Web for MIMEsweeper v.6 "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web for Qbik
Dr.Web for Qbik v.6 "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web for MS ISA Server & Forefront TMG
Dr.Web for MS ISA Server & Forefront TMG v.11 "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web for MS ISA Server & Forefront TMG v.6 "-" "-" "-" "-"

Dr.Web Mobile Security Suite — protection for mobile devices

full support limited support basic support support ends
Dr.Web Security Space for Android v.12 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web Security Space for BlackBerry v.12 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025

Dr.Web software product/version technical support life cycle

  1. The life cycle of software products/versions has a beginning and an end.
  2. An official release date is the beginning of a life cycle for products that have not been certified. From that date on:
    • the distribution is made available for download;
    • technical support is available to users.
  3. The end of the life cycle for uncertified products/ versions coincides with the date on which the developer discontinues support for a specific version. When this happens:
    • the distribution becomes unavailable for download;
    • virus database updates are no longer released;
    • No technical support is available for the product version
  4. The support life cycle for a certified product/version starts on the date that the respective certificate becomes valid. Information about certificates is available in the Licenses and certificates section on the Doctor Web site.
  5. Unless stated otherwise, a certified product’s support life cycle ends 12 months after the respective certificate has expired.
  6. Product/version life cycle end dates are published on Doctor Web's official website.
  7. These dates are reviewed annually and are subject to change. Official statements about changes made to those dates are published in the NewsDr.Web products section on the Doctor Web site.
  8. The support life cycle is divided into the following phases.
    • Full — updates affecting all aspects of product/version functionality are released. Technical support is provided only for the latest version.
    • Limited — only updates patching critical vulnerabilities in the product/version are released. A product/version automatically enters this phase after a newer version has been released. This phase continues for 12 months.
    • Basic— only virus database updates are released for the product/version.
      Due to legal restrictions, all certified products only go through the basic phase.
      When a Dr.Web software version reaches the end of the Limited phase, it switches to the Basic phase. The Basic phase for uncertified products/versions continues for 36 months. The Basic phase end date for certified versions coincides with the end of the complete support life cycle for such products/versions.
    • The Special phase is in effect throughout the entire technical support period as stipulated in the Technical Maintenance Agreement (if this period is provided under the Agreement).
  9. Doctor Web strongly recommends that products going through the Limited and Basic support phases be upgraded to the Dr.Web products/versions for which full support is currently available.
  10. If a Dr.Web user contacts Doctor Web about an issue affecting a software version whose support life cycle is in the Limited or Basic phase and the issue has already been fixed in a fully supported Dr.Web version, the user will be recommended to upgrade their software to the newer version. The same recommendation will be made to the user when a compatibility issue between Dr.Web and other software cannot be resolved or if the Dr.Web software’s design prevents an error fix from being applied to the application.
  11. If a support request is related to a certified Dr.Web software version, the Technical Support Service can recommend that the client either
    a) upgrade to the latest uncertified software version with full support or
    b) wait until a newer Dr.Web version that incorporates a fix for the specified issue gets certified.

The list of technical support services that are available for a Dr.Web software version depending on its life cycle phase:

Life cycle phase Full Limited Basic Special
Advice + + + +
New version releases + +
Version updates, including hotfixes for known defects + +/- +
Virus database updates and hotfixes for known issues, including false positives + + + +
An assessment of malware-related incidents + + - +

+/- — the availability of technical support is at the discretion of Doctor Web.

The Russian developer of Dr.Web anti-viruses
Doctor Web has been developing anti-virus software since 1992
Dr.Web is trusted by users around the world in 200+ countries
The company has delivered an anti-virus as a service since 2007
24/7 tech support

Dr.Web © Doctor Web
2003 — 2020

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

2-12А, 3rd street Yamskogo polya, Moscow, Russia, 125040