Product support periods

Dr.Web Control Center

Full support Limited support Basic support End of support
13.0 till 01.12.2026 till 01.12.2028 till 01.12.2029 from 02.12.2029
12.0 till 30.01.2024 till 30.01.2026 till 30.01.2027 from 01.02.2027
11.0 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
10.0 - - till 30.06.2022 from 01.07.2022
6.0 - - - from 01.07.2019

Dr.Web Industrial — antivirus protection for desktops, laptops and servers in industrial infrastructures

Full support Limited support Basic support End of support
Dr.Web
Industrial 13.0
till 01.12.2026 till 01.12.2028 till 01.12.2029 from 02.12.2029

Dr.Web Desktop Security Suite-protection for PCs

Dr.Web for Windows

Full support Limited support Basic support End of support
12.0 till 30.06.2026 till 30.06.2027 till 30.06.2028 from 01.07.2028
11.5 - till 30.06.2024 till 30.06.2025 from 01.07.2025
10.0 - - till 30.06.2022 from 01.07.2022

Dr.Web Anti-virus for Windows

This product has been replaced by Dr.Web Security Space

Dr.Web for macOS

Full support Limited support Basic support End of support
12.0 till 30.06.2026 till 30.06.2027 till 30.06.2028 from 01.07.2028
11.0 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025

Dr.Web for Linux

Full support Limited support Basic support End of support
11.1 till 30.06.2026 till 30.06.2027 till 30.06.2028 from 01.07.2028

Dr.Web for MS DOS, OS/2

Full support Limited support Basic support End of support
Dr.Web for PCs running MS DOS, OS/2 - - till 30.06.2022 from 01.07.2022

Dr.Web Server Security Suite-file server security

Dr.Web for Windows file servers

Full support Limited support Basic support End of support
12.0 till 30.06.2026 till 30.06.2027 till 30.06.2028 from 01.07.2028
11.5 - till 30.06.2024 till 30.06.2025 from 01.07.2025
10.0 - - till 30.06.2022 from 01.07.2022

Dr.Web for Unix Server

Full support Limited support Basic support End of support
11.1 till 30.06.2026 till 30.06.2027 till 30.06.2028 from 01.07.2028
10.0 - - till 30.06.2022 from 01.07.2022
6.0 - - - from 01.07.2019

Dr.Web for macOS file servers

Full support Limited support Basic support End of support
12.0 till 30.06.2026 till 30.06.2027 till 30.06.2028 from 01.07.2028
11.0 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025

Dr.Web anti-virus for Novell® NetWare® file servers

Full support Limited support Basic support End of support
5.0 - - till 30.06.2022 from 01.07.2022

Dr.Web Mail Security Suite-mail-traffic scanning

Dr.Web for Unix-based mail servers

Full support Limited support Basic support End of support
11.1 till 30.06.2026 till 30.06.2027 till 30.06.2028 from 01.07.2028
6.0 - - till 31.12.2019 from 01.01.2020

Dr.Web for Microsoft Exchange Server

Full support Limited support Basic support End of support
12.0 till 30.06.2026 till 30.06.2027 till 30.06.2028 from 01.07.2028
11.5 - till 30.06.2024 till 30.06.2025 from 01.07.2025
10.0 - - till 30.06.2022 from 01.07.2022
6.0 - - till 31.12.2019 from 01.01.2020

Dr.Web Gateway Security Suite-Internet traffic protection

Dr.Web for Internet-gateways Unix

Full support Limited support Basic support End of support
11.1 till 30.06.2026 till 30.06.2027 till 30.06.2028 from 01.07.2028
6.0 - - - from 01.07.2019

Dr.Web for Kerio (Linux)

Full support Limited support Basic support End of support
Dr.Web 11.0 for Kerio Control till 30.06.2023 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web 9.0 for Kerio Control - till 30.06.2021 till 30.06.2022 from 01.07.2022

Dr.Web for Kerio (Windows)

Full support Limited support Basic support End of support
Dr.Web 6.0 for Kerio WinRoute - - till 30.06.2022 from 01.07.2022

Dr.Web for MIMEsweeper

Full support Limited support Basic support End of support
Dr.Web 6.0 for MIMEsweeper - - till 30.06.2022 from 01.07.2022

Dr.Web for Qbik

Full support Limited support Basic support End of support
Dr.Web 6.0 for Qbik - - till 30.06.2022 from 01.07.2022

Dr.Web for MS ISA Server & Forefront TMG

Full support Limited support Basic support End of support
11.0 - - till 30.06.2022 from 01.07.2022
6.0 - - - -

Dr.Web Mobile Security Suite-protection for mobile devices and tablets

Full support Limited support Basic support End of support
Dr.Web 12.0 for mobile devices powered by Android till 30.06.2026 till 30.06.2027 till 30.06.2028 from 01.07.2028
Dr.Web 12.0 for BlackBerry devices - - - from 31.03.2022

Dr.Web Katana (Business Edition) — a non-signature-based anti-virus

Full support Limited support Basic support End of support
1.0 till 30.06.2026 till 30.06.2027 till 30.06.2028 from 01.07.2028

Dr.Web software product/version technical support lifecycle

  1. The lifecycle of software products/versions has a beginning and an end.
  2. An official release date is the beginning of the lifecycle for products that have not been certified. From that date on:
    • the corresponding distribution is made available for download;
    • technical support is available to users.
  3. The end of the lifecycle for uncertified products/versions coincides with the date on which the developer discontinues support for a specific version. When this happens:
    • the distribution becomes unavailable for download;
    • virus database updates are no longer released for this specific version;
    • no technical support is available for the product version
  4. The support lifecycle for a certified product/version starts on the date that the respective certificate becomes valid. Certificate information is available in the Licenses and certificates section on the Doctor Web site.
  5. Unless stated otherwise, a certified product’s support lifecycle ends 12 months after the respective certificate has expired.
  6. Product/version lifecycle end dates are published on Doctor Web’s official website.
  7. These dates are reviewed annually and are subject to change. Official statements about changes made to those dates are published in the News→Dr.Web products section on the Doctor Web site.
  8. The support lifecycle is divided into the following phases.
    • Full - updates affecting all aspects of a product’s/version’s functionality are released. Technical support is provided only for the latest version.
    • Limited - only updates addressing critical issues in the product/version are released. A product/version automatically enters this phase after a newer version is released. This phase continues for 12 months.
    • Basic - only virus database updates are released for the product/version. When a Dr.Web software version reaches the end of the Limited phase, it enters the Basic phase. The Basic phase for uncertified products/versions continues for 36 months. The Basic phase end date for certified versions coincides with the end of the complete support lifecycle for such products/versions.
    • The Special phase is in effect throughout the entire technical support period as stipulated in the corresponding Technical Maintenance Agreement (if this period is provided under the Agreement).

    Due to legal restrictions, all certified product versions only go through the Basic phase.

  9. Doctor Web strongly recommends that products going through the Limited and Basic support phases be upgraded to Dr.Web products/versions for which full support is currently available.
  10. If a Dr.Web user contacts Doctor Web about an issue affecting a software version whose support lifecycle is in the Limited or Basic phase and the issue has already been fixed for a fully supported Dr.Web version, the user will be recommended to upgrade their software to the newer version. The same recommendation will be made to the user when a compatibility issue between Dr.Web and other software cannot be resolved or if the Dr.Web software’s design prevents an issue from being resolved in the application.
  11. If a support request is related to a certified Dr.Web software version, the Technical Support Service can recommend that the customer either
    • upgrade to the latest uncertified software version with full support or
    • wait until a newer Dr.Web version that incorporates a fix for the issue gets certified.

The list of technical support services available for a Dr.Web software version, depending on its lifecycle phase:

Lifecycle phase Full Limited Basic Standard
Consultations + + + +
New product version releases + +
Version upgrade releases, including error hotfixes + +/− +
Virus database updates, including hotfixes to eliminate false positives + + + +
VCI diagnostics + + +
+/− — technical support is made available at Doctor Web’s discretion.