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If you forgot/lost the password, you can reset it as follows: go to the Portal's sign-in page and open the Forgot your password link. Fill in the form and follow the instructions in the email you receive. The message will be sent to the address specified in your administrator account profile.

If the email address is no longer being used, submit a support request to regain access to the Portal. In the request, specify the information about the license (serial number) owned by your company. The license can be inactive (expired and yet to be renewed). You will be able to regain access to the Portal anyway.

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Doctor Web is a cybersecurity company focused on threat detection, prevention and response technologies