FOR CUSTOMERS

Library
My library

+ Add to library

Contact us
24/7 Tech support | Rules regarding submitting

Send a message

Your tickets

Profile

Lists of frequently asked questions

By default, virus database updates are downloaded automatically in the background. To update the databases manually, on the main application screen, tap “Menu” (the three dots in the upper-right corner of the screen), and select Virus databases and then Update.

Presently you can't update the anti-virus by copying virus databases onto a mobile device. To update the databases, use the built-in update module.

Note: an Internet connection is required for updating.

Information about the number of virus definitions in the databases and date of the last update is contained in the anti-virus statistics.

  1. On the main application screen, tap “Menu” (the three dots in the upper-right corner of the screen), and select Settings and then the section Virus database update;
  2. Select the Update over Wi-Fi checkbox, and by default, mobile networks will not be used to download updates. If no Wi-Fi networks are available, you will be prompted to use the mobile Internet.

Your device doesn’t have enough free space or your network connection is not stable. Remove unneeded applications from your device to free up space.

Most likely, you are using the mobile Internet and, at the moment, the quality of the network connection is low.

Back

Nothing found

Dr.Web © Doctor Web
2003 — 2022

Doctor Web is a Russian cybersecurity company focused on threat detection, prevention and response technologies.