Lists of frequently asked questions
How can I create a technical support request on My Dr.Web Portal?
- To enter the portal from a mobile device, install Dr.Web. In the application menu, select About and tap My Dr.Web.
Go to the Support tab → Ask a question.
- If you want to go to My Dr.Web Portal from a PC or Mac, use the special service on the Doctor Web site. Log on to the portal and go to the Support tab → Ask a question.
Use My Dr.Web Portal — your personal assistant and guide to services. Here, in particular, you can contact our technical support. The history of your requests is also available here.