Lists of frequently asked questions
Dr.Web for Windows. SpIDer Mail
Which addresses shall I use to send letters to if misrecognized as a spam / not spam?
If the spam filter misrecognizes some letters, they can be forwarded to special mail addresses for analysis and improving filter performance quality:
- Send letters misrecognized as a spam to email@example.com.
- Send letters not recognized by mistake as a spam to firstname.lastname@example.org.
Important! You should forward messages as attachment, not as inline.
How can I test SpIDer Mail performance?
You can test proper operability of anti-virus programs detecting viruses by their signatures with the use of EICAR (European Institute for Computer Anti-Virus Research) file.
This program is specially designed to allow you to see how the installed anti-virus will alert you to the viruses it detected, with no need to expose your PC to danger. Eicar program is not malicious but is specially tuned so that most anti-viruses treat it as a virus. Dr.Web refers to this “virus” as EICAR Test File (Not a Virus!).
To test mail anti-virus performance, you can ask a friend of yours to send you this file, or otherwise try to send it to yourself. If SpIDer Mail detects a virus — that is OK.