Please range your question among the following categories. This will help our Support Service to provide the speediest answer to your question. The Support Service notifications will be sent to you by E-mail - so please be very attentive when filling in your e-mail address!

How do I order Dr.Web anti-virus? / How do I get the license key file I have paid for?

I am looking for your partner company to buy Dr.Web in... How do I renew my license? I need to purchase additional licenses. How can I do this? I am using another anti-virus. Do I get any discount if I migrate to Dr.Web? I have paid for Dr.Web online but still recieved no registration data I have received a discount coupon, but I cannot activate it. Why?

User registration / obtaining license key file

I have problems registering my serial number. I cannot receive my license key file. I have problems installing my licese key file. I have lost my license key file. How can I restore it? The maximal number of attempts to receive the license key file has been exceeded.

Problems with Dr.Web anti-virus updates

Failed to update the anti-virus Error while updating virus definitions bases

Technical questions

I experience some problems using Dr.Web... I think my PC has been infected.. How do I setup Dr.Web so that... I cannot delete infected files. Why?

For your feedback about company and Dr.Web partners

I have an idea! I want to offer! I have to complain!

	Support
F.A.Q. - common F.A.Q. - Unix Ask for support Online virus check Send a virus Beta testing

	Important news
18.06 Signature database drw44437.vdb (drw433ab.vdb) re-released 10.06 Doctor Web, Ltd. releases SpIDer Mail 4.44.2. 27.05 The new version of Dr.Web for Windows anti-virus scanner released 23.05 Signature database drw44401.vdb, drw44433.vdb, drw44436.vdb (drw433a7.vdb, drw433aa.vdb) re-released 14.05 Signature database drw44438.vdb (drw433ac.vdb) re-released

	My five cents
What is the screen size of your monitor? 12'' 14'' 15'' 17'' 19'' more than 19'' other