• How to replace demo-key with a license key file?

• To legally use the copy of the bought Dr.Web anti-virus, as I was told by the seller in the shop, I must have a license key file. But when I opened at home the box with the anti-virus I found no key file there - just a registration card with serial number. Did I buy a pirate copy? Where can I get a license key file and what should I do with it then?

• I want to try your anti-virus before to buy it. On the demo key request page it is written that the keys are generated for corporate users only. But you have no demo key request page for personal users. What should I do?

• Where can I see the expiration date of my license for Dr.Web?

• They say, that when I buy Dr.Web, I pay only for legal copy of this program. To receive updates of the virus databases and the program modules, I will have to pay again and again. Is it true?

• When does the term of the license for Dr.Web begins? I have already bought your anti-virus but I do not want to activate it, as I now use another anti-virus and the license for it did not expire yet, and I do not want to loose even a few days.

• I want to buy e-license for your anti-virus in e-shop. Please, explain what is e-license and what do I pay money for. And how will I get the license key file?

• Unbelievable! I bough a box with your anti-virus, version 4.32a. But on your site I read that current version is 4.32b. Why do you sell outdated versions? I want to receive the latest version of Dr.Web!

• I bough a license for your anti-virus, registered it on your web-site and received a key file. Can I place it to any location and the program will work?

• I have received an archive with the Dr.Web key file via e-mail but I cannot save it in my computer. I use Outlook Express to receive mails. What should I do to save it?

If you have already purchased a license and registered your Dr.Web serial number: delete Dr.Web demo key file – it is called drwdemo.key - from DrWeb directory and restart the computer.

To legally use the copy of the bought Dr.Web anti-virus, as I was told by the seller in the shop, I must have a license key file. But when I opened at home the box with the anti-virus I found no key file there - just a registration card with serial number. Did I buy a pirate copy? Where can I get a license key file and what should I do with it then?

You can receive a legal license key file after registration on the www-site of Doctor Web, Ltd. Install connection with the Internet and visit http://buy.drweb.com/register/ page. A registration page will open. Read attentively what is written there and follow instructions. Now you will need a registration serial number. Input the serial number into appropriate fields, as well as you personal data, pay special attention to email address, as the license key file will be sent to it. If you have typed in correct serial number, you will receive via email a license key file attached to the message from Dr.Web technical support department. The key file will have a .zip extension. Unzip the archive with the key and install it to the Dr.Web installation directory - C:\Program Files\DrWeb.

There are also other ways of the license key file receipt. It may be included into distribution kit. You may receive it written into a diskette or burnt onto a CD. In this case it will have a .key extension and you should copy it to the Dr.Web installation directory - C:\Program Files\DrWeb. You can also receive an archived key file written into a diskette or burnt onto a CD. Unpack the archive and place it to the Dr.Web installation directory - C:\Program Files\DrWeb.

I want to try your anti-virus before to buy it. On the demo key request page it is written that the keys are generated for corporate users only. But you have no demo key request page for personal users. What should I do?

If you want to try a demo version of Dr.Web for Windows, you should only download the distribution kit of the program. During the downloading, a key file will be downloaded into your computer, too. You should neither fill in a demo key request web-form, nor install a key file - everything will be done automatically.

Where can I see the expiration date of my license for Dr.Web?

To see the expiration term of your license, use the “Help” menu item of the Dr.Web scanner. In the opened submenu select “About program…”.

You can also see the expiration term of your license in the key file. The key file resides in the same directory as the program itself - C:\Program Files\DrWeb. The key file has different names, but its extension is always *****.key. You can open it with Notepad or any other text editor. The expiration term is in the first section called [Key], for example

Created=24-05-2002 (10:44)
Expires=24-05-2005 (10:44)
SubscriptionExpires=24-05-2004 (10:44)

They say, that when I buy Dr.Web, I pay only for legal copy of this program. To receive updates of the virus databases and the program modules, I will have to pay again and again. Is it true?

Of course, it is not. When buy a Dr.Web anti-virus, you pay not only for the legal copy of the program, but also for the right to receive updates of the program modules and the virus databases, as well as technical support, during the whole term of the license purchased. None will never ask for any other additional payments from you! These your rights are explicitly stated in the License agreement you are asked to read before installing the anti-virus:

During the term of the Agreement you may use the SOFTWARE, receive the virus database updates when they are issued by Doctor Web, as well as SOFTWARE program modules releases, contact technical support service of Doctor Web or its Licensor, which has a correspondent contract with Doctor Web. Doctor Web warrants that every user's application will receive a response, provided that it submits its registration data through the electronic system of the technical support on the web-site of Doctor Web or via e-mail.

When does the term of the license for Dr.Web begins? I have already bought your anti-virus but I do not want to activate it, as I now use another anti-virus and the license for it did not expire yet, and I do not want to loose even a few days

And you will not have to loose even a day! If you bought an e-license for Dr.Web, a registration serial number will be sent to you. On the day YOU need to activate the license, visit our web-site at the registration page and activate the serial number. The term of the license for Dr.Web will start since you register your serial number - on the day YOU need it.

If you have bought a Dr.Web anti-virus in a box or DVD box, you will receive a registration card with a serial number. Follow the same procedure of registration as described above and use your anti-virus from the day YOU need it!

I want to buy e-license for your anti-virus in e-shop. Please, explain what is e-license and what do I pay money for. And how will I get the license key file?

When buying an e-license for Dr.Web, you receive a registration serial number for Dr.Web. On the day YOU need to activate the license, visit our web-site at the registration page and activate the serial number. The term of the license for Dr.Web will start since you register your serial number - on the day YOU need it. The distribution kit and the user manual for necessary Dr.Web can be downloaded from www-server of Doctor Web, Ltd.

Unbelievable! I bough a box with your anti-virus, version 4.32a. But on your site I read that current version is 4.32b. Why do you sell outdated versions? I want to receive the latest version of Dr.Web!

Regardless what version of the distribution kit was bought by you, you will receive the latest Dr.Web version since you register a program on our web-site and get a license key file.

The program version is updated in the following way. The Dr.Web for Windows anti-virus complex includes the automatic updating utility. When you try to use a program for the first time (Internet connection is required), you will be asked to register and receive a license key file. Register the anti-virus and receive a license key file. Then, the automatic updating utility, without any help or interference on your side, will try to receive updates, provided you have established a connection with the Internet. Along with the virus add-ons receipt, your version of the anti-virus will be updated too. You can view the change in the version number in the Dr.Web scanner's main window heading - current version is Dr.Web 4.32b.

I bough a license for your anti-virus, registered it on your web-site and received a key file. Can I place it to any location and the program will work?

Of course, the key file should be placed to the definite location. If you downloaded a demo version of our anti-virus, the key file will be installed automatically into required location during the downloading of the program.

If a key file was sent to you via email as an attachment to the message from Dr.Web technical support service and has DWZ extension, you should double click this attachment and it will install itself to the required directory. Its right location is C:\Program Files\DrWeb\*****.key.

If you received a key file burnt onto a CD or written into a diskette, it will have a KEY extension and it should be copied into Dr.Web installation directory. Thee can also be an archive with the license key file burnt onto a CD or written into a diskette. In this case you should unpack the file from the archive and copy it to the Dr.Web installation directory - C:\Program Files\DrWeb\*****.key.

I have received an archive with the Dr.Web key file via e-mail but I cannot save it in my computer. I use Outlook Express to receive mails. What should I do to save it?

To save the received attachment with Dr.Web key file, select Tools/ Security tab in the Outlook Express menu and uncheck "Do not allow attachments to be saved..." box. Press the Ok button.

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